The Customer Service Representative (Onsite) position with a US Company stands out as an ideal opportunity for someone who needs to help others, combined with career advancement. This position provides a diverse workplace where no two days are the same, which makes your work directly affect customer satisfaction.
Job Description
The responsibility of the Customer Service Representative begins with customer interaction since they solve questions while addressing concerns and technical issues through all communication channels, including phone calls and email and live chat, and social media. The support team works at their North Lauderdale, Florida, physical office, where they value communication and innovation while maintaining empathy toward customers. The Customer Service Representative position serves those who want to build their skills at a customer-focused company while demonstrating abilities for professional growth.
Key Responsibilities
- Connect with customers through multiple channels to address inquiries
- Calmly resolve and de-escalate customer concerns
- Escalate complex cases to the appropriate departments when necessary
- Process payment requests and provide timely assistance
- Document all call-related information for reporting and audits
- Provide product/service feedback based on customer interactions
- Upsell products or services when needed
- Troubleshoot basic IT/network issues (e.g., setting up routers or switches)
Candidate Requirements
- High school diploma or equivalent
- Must be 18 years or older
- Proven experience in a call center or customer service role
- Typing speed of at least 25 WPM
- Strong verbal and written communication skills
- Proficiency in computer operations and basic network troubleshooting
- Ability to remain composed under pressure and adapt to fast-paced changes
- Entry-level knowledge in IT or networking is a plus
Benefits
- Paid training from day one
- Competitive salary packages
- Comprehensive benefits including medical, dental, vision, and 401(k)
- Paid time off and vacation days
- Employee wellness and engagement programs
- Career advancement opportunities within the company
How to Apply For a Customer Service Representative
To apply for the Customer Service Representative (Onsite) position, follow these simple steps:
- Visit Nokryan’s official website
- Go to the Private Jobs section
- Click on the “Apply Now” button
- Submit your application through Nokryan
- Make sure to attach your updated resume
- Await confirmation and further instructions from the Nokryan team
Let Nokryan help you take the next step in your career journey!
Conclusion
If you’re someone who thrives in a people-first environment and wants to make a meaningful impact while growing professionally, this Customer Service Representative role is your chance. With a supportive team, clear career paths, and strong benefits, you’ll find more than just a job; you’ll build a career. Apply now through Nokryan and join a forward-thinking US Company today!
To apply for this job please visit nokryan.com.